Cancellation & Refund

1. Overview

This policy explains how refunds are handled for transactions made through LakshayPe.

2. Failed Transactions

If a bill payment, payout or recharge fails and the amount is debited from your wallet, it will be automatically reversed to your wallet, usually within 24 to 72 hours.

3. Pending Transactions

Transactions in pending status are reconciled with our banking and biller partners. Once the final status is confirmed, the amount is either settled or refunded.

4. Successful Transactions

Successful transactions cannot be cancelled or refunded by LakshayPe, as the amount has already been credited to the biller, operator or beneficiary.

5. Incorrect Details

Refunds for transactions made with wrong mobile numbers, account numbers or biller details depend on the respective operator, bank or biller and cannot be guaranteed.

6. How to Raise a Refund Request

Email us at support@lakshaype.com or call +91 98198 24340 / +91 99200 83335 with your transaction ID, date and amount. Our team will review and respond within 7 working days.